Overview
Established in 1984 as a benevolent organisation our client has grown to provide a comprehensive palliative care program delivered by a team of professional workers and volunteers. They provide services free of charge to the community including extended families and friends. With a strong well-established board of directors with responsibilities across Audit, Finance, Governance and Risk compliance.
At a Glance:
Established 40 years
Benevolent Non-profit
120 Staff and a board of 9 Directors
Onsite and mobile services
Challenge
Our client is using a unified telecommunication solution provided by a third-party, which is also responsible for ongoing management of the platform. We detected a system breach through our advanced monitoring tools, which traced the source of the compromise to the softphone application installed on end-user devices.
Our Approach
Majestic had previously developed a tailored incident response plan for the client, which enabled immediate action when the breach was detected. Our senior engineers quickly identified the compromised software and isolated it from the network.
We followed a structured response protocol that included:
- Immediate containment of the threat
- Transparent communication with the client’s executive team
- Coordination with external stakeholders including the board, insurer, and Department of Premier and Cabinet (DPC)
- Execution of a full post-incident review to strengthen future resilience
Our approach was proactive, collaborative, and grounded in our deep understanding of the client’s operational environment and risk profile. We didn’t just resolve the issue - we used it as a catalyst to uplift the client’s entire security posture.
Results
Incident Detection Time
Containment Time
Downtime Experienced
Insurance Claim Outcome
Security Protocols Updated
Conclusion
Majestic’s rapid response and strategic coordination turned a potentially damaging cybersecurity breach into a showcase of resilience and partnership. By leveraging a pre-established incident response plan, engaging executive leadership, and collaborating with external agencies, Majestic ensured zero downtime, full insurance recovery, and enhanced security protocols for the client. The outcome wasn’t just containment—it was transformation. The client emerged stronger, more secure, and more confident in their technology environment, with Majestic positioned as a trusted advisor for future growth and protection.
