Monitoring & support
Downtime disrupts business. We proactively monitor your systems and resolve issues before they impact operations.
Reliable IT, without the headaches
Providing proactive, end-to-end IT support that keeps your business running smoothly and securely.
Your IT should just work. With Majestic’s managed IT services, it does. We monitor, maintain, and support your systems 24/7—so you can focus on growth, not glitches. From helpdesk to infrastructure, we’ve got your back.
Device & endpoint management
Managing devices manually is inefficient. We centralise control and ensure all endpoints are secure and up to date.
Patch & update management
Missed updates can lead to vulnerabilities. We keep your systems current and secure with automated patching.
User support & helpdesk
IT issues can frustrate staff. Our responsive helpdesk provides fast, friendly support to keep your team productive.
Performance optimisation
Slow systems hurt efficiency. We fine-tune your infrastructure to ensure optimal performance and reliability.
IT asset management
Tracking hardware and software manually is error-prone. We provide visibility and control over your IT assets.
Connect with Majestic and talk about how our managed IT can help achieve your business goals
The impact of managed IT
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Organisations using managed IT services report an average cost reduction of 25-45% compared to maintaining equivalent in-house IT capabilities.
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Organisations without managed IT services experience 3.4x more unplanned downtime, with an average cost of $5,600 per minute for critical systems.
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76% of businesses report improved IT predictability and reduced unexpected expenses after moving to managed IT services.
Imagine Having a Technology Partner Who’s as Invested in Your Success as You Are
When IT works, your business thrives. But when it doesn’t, everything slows down. With Majestic as your managed IT partner, you’re not just outsourcing support—you’re gaining a trusted advisor who understands your business, anticipates your needs, and acts in your best interest.
We don’t just fix problems—we prevent them. We don’t just manage systems—we empower your people. And we don’t just respond to issues—we build a technology foundation that supports your growth, resilience, and peace of mind.
It’s not just about IT. It’s about having someone in your corner—every step of the way.
Reach out to explore how Majestic can support your business
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Frequently asked questions about advisory
Didn't find the answer you were looking for?
Contact usWhat exactly does a Managed Service Provider (MSP) do, and how is it different from traditional IT support?
An MSP provides proactive, end-to-end IT management and support. Unlike traditional break/fix models that respond only when something goes wrong, an MSP continuously monitors your systems, prevents issues before they occur, and ensures your technology is aligned with your business goals. Services typically include 24/7 monitoring, helpdesk support, cybersecurity, patching, backups, and strategic IT planning—all delivered under a predictable monthly cost structure.
What services are included in a typical managed IT package?
While offerings vary by provider, a comprehensive managed IT package usually includes:
- 24/7 system and network monitoring
- Helpdesk and remote support
- Patch and update management
- Endpoint protection and antivirus
- Backup and disaster recovery
- Cloud and infrastructure management
- IT asset tracking and reporting
- Strategic IT consulting and planning
At Majestic, we tailor our packages to your business size, industry, and risk profile—ensuring you get the right level of support without paying for services you don’t need.
Will we still need internal IT staff if we partner with an MSP?
That depends on your business model and internal capabilities. Many small to mid-sized businesses fully outsource IT to reduce overhead and gain access to broader expertise. Others retain internal staff for strategic initiatives while outsourcing day-to-day operations and support. We’re flexible—we can operate as your full IT department or work alongside your internal team to fill skill gaps and extend capacity.
How do you ensure uptime and minimise business disruption?
We use enterprise-grade monitoring tools to detect anomalies and performance issues in real time. Our proactive maintenance approach includes regular patching, system health checks, and automated alerts—allowing us to resolve issues before they impact your operations. We also implement robust backup and disaster recovery plans to ensure business continuity in the event of a major incident.
Can you support our remote or hybrid workforce?
Absolutely. We provide secure remote access solutions, endpoint management, cloud collaboration tools, and user support for distributed teams. Whether your staff are in the office, at home, or on the move, we ensure they stay connected, productive, and protected.
Industry solutions
With over 30 years of experience across industries, we blend IT expertise and business acumen to provide trusted advice and practical solutions, empowering you to make impactful business improvements and focus on what truly matters.