Information Collection

We usually collect personal information from you or your authorised representative when we are adding contacts and their details to our CRM database. We may also collect your personal information when you send feedback via our feedback forms. 

Personal information may include your name and contact details. 

We also collect personal information through our websites and social networking services such as Facebook, Twitter and LinkedIn. We use this information to improve our website and receive feedback from the community. 

Information we collect is stored within third party servers located within Australia and the USA. Any information stored outside of Victoria is encrypted in transit and at rest. Specific information on data protection can be provided upon request. 

Correcting your personal information

If you ask, in most cases we will advise you on the personal information that we hold about you, and take reasonable steps to correct it if we consider it is incorrect. We will try to make the process as simple as possible. 

How to make a complaint

You can complain to us in writing about how we have handled your personal information. We will respond to the complaint within 30 days. 

How to contact us

You can: 

  • phone us on 1300 441 551 
  • email us at 
  • send a letter to: PO Box 5680, Studfield 3152