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MANAGED IT

We believe we can add the most value when we provide an end-to-end solution to our clients. At the outset, we spend time getting to know you and your business, becoming an extended part of your team. Our IT Managed Services are not about providing you an out of the box solution. We customise a solution for each and every client based on size, the complexity of your working environment and infrastructure, and the strategic direction in which you are heading.

We understand that moving from one IT service provider to another can be disruptive and time-consuming. Therefore, we make use of proven tools and processes in order to seamlessly transition you into our managed services. We assess both the business and technical requirements, and then put together a plan that is tailored to your organisation’s requirements. We provide our clients with an opportunity to outsource a wide range of IT operational tasks to reduce internal complexity.  This allows you to focus on running and growing your business, with our support as your IT needs change.  We reduce the business impact of IT failures by minimising their occurrence, and any unforeseen issues are dealt with as a top priority.
Our Managed Services program consists of a number of aspects including monitoring, preventative maintenance, optimisation, health reviews and on-going support. Our advanced performance monitoring technology ensures all of the critical IT systems are healthy and functioning reliably and optimally – 24×7. Scheduled preventative maintenance ensures that servers, PCs and other vital network devices function optimally, which in turn improves reliability and security. As our systems constantly monitor the infrastructure, we are able to keep its operation optimised. Critical issues are identified, reported, and resolved in real time.
Through the application of security and backup management regimes, we keep the environment secure, protected and available through industry best-practices. We then complement all of our proactive services with periodic health reviews. These allow us and our clients to commit time to review reports and issues that are important to the ongoing performance of the network. In order to ensure regular cadence of accountability and mutual success, we conduct periodic face-to-face meetings. This enables us to review every aspect of our service delivery, with an emphasis on continuous improvement and opportunity for innovation to drive business outcomes.
Through the application of security and backup management regimes, we keep the environment secure, protected and available through industry best-practices. We then complement all of our proactive services with periodic health reviews. These allow us and our clients to commit time to review reports and issues that are important to the ongoing performance of the network. In order to ensure regular cadence of accountability and mutual success, we conduct periodic face-to-face meetings. This enables us to review every aspect of our service delivery, with an emphasis on continuous improvement and opportunity for innovation to drive business outcomes.

BENEFITS OF SERVICES

We provide on-going support and management for a single, fixed and predictable monthly price – it’s that simple. We provide all of the benefits of an internal IT department for a fraction of the cost of staffing one.
Whether you have an internal IT function and looking for someone to deliver specific expertise or bridge particular gaps, or you want to outsource your entire IT function, we are able to support your needs.
In order to make the right recommendations about service and infrastructure requirements that meet your business needs, we conduct a thorough Audit of the existing systems. Through this process we assess whether your existing IT services meet your current and future needs.
  • Monitoring and management of network, server, storage, printers and devices
  • Hardware asset inventory and configuration management
  • Application software usage and management
  • Software asset inventory, versioning and patching and license management
  • Security management
  • Automated backup and restore
  • Service desk problem management

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