Benefits of embracing new technology

Benefits that come when Healthcare & NFP organisations embrace new technologies.

Use of technology for monitoring healthcare outcomes is on the rise. We’re increasingly seeing organisations place a greater emphasis on investing in developing different technologies that assist in monitoring various aspects of health, with a definite focus on remote monitoring.

Technology is available now that can facilitate the monitoring of a patient’s clinical signals and responses order to enable a health care provider to remotely receive information and feedback about their wellbeing, and not just from within a healthcare facility. It extends even further when we look at other technologies like products that can monitor an individual in their own home. When used remotely, this technology augments the capabilities of an in-home carer who’s not necessarily with their patient 24 hours a day.

There’s technology that can monitor that individual, build an understanding of their typical habits and pattern of behaviours in the home and then raise an alarm when that person is potentially experiencing an adverse episode.

As our clients adopt some of these types of solutions, it has an immense positive impact on them as an organisation. In addition to improving their quality of care outcomes, we see them able to do more, with less, freeing up resources that they can use to concentrate on delivering higher value or higher impact services.

David Blumenthal’s quote highlights the role of technology as the facilitator for delivering health information. With a well strategised technology infrastructure in place, healthcare professionals have ready access to the information they need to make effective decisions for their patients, faster and more reliably than ever.

As published in their March 2021 Report, The Royal Commission into Aged Care Quality and Safety is calling for the universal adoption of digital technology for personal and medical care by mid-2022 and is also recommending further invest in care innovations. Has your organisation adopted any digital technologies to enhance patient care?

The Australian Institute of Health and Welfare’s ‘Digital health’ report states the many benefits and applications of health care technology for individuals and service providers, as well has the health care system overall. The application of technology in the healthcare sector increases the accessibility and effectiveness of medical assistance.

Main challenge #2 Stretching technology beyond it’s lifespan

Majestic CEO Tal Evans discusses the operational challenges that organisations face in relation to technology

Nicholas Negroponte’s quote emphasises a downside to technology’s rapid pace of improvement – namely, that IT equipment generally has a shorter shelf life than other assets. Although companies will generally like to stretch assets as far as they can, in the long term it’s more cost efficient to implement new technologies within your organization than sticking to outdated technology, particularly when the less tangible issues like wasted time, energy, and resources are factored in.

Organisations, especially those in the healthcare or NFP sectors are commonly working on a tight budget. Every dollar counts and there needs to be an operational justification for every investment made. As a result, there is an innate push to save money and to stretch the usable time of a technology asset, whether it’s a computer, a printer or a server. Unfortunately, although the natural response from an organisation with a tightly constrained budget is to do just that, it creates a cycle that’s potentially very detrimental. As the organisation ceases to invest in a regular refresh cycle of technology, what ends up happening is that older equipment ultimately costs significantly more to maintain.

Organisations start experiencing issues around the usage of that technology. That then creates flow on issues for the employees who cannot effectively use their time because they’re busy dealing with equipment or software that simply doesn’t work or doesn’t work as well as it should.

From a business process context, if there’s little to no engagement with software service provider in an ongoing contract because it saves money, this results in not receiving regular updates of software, which increases the rate of failure and additionally, creates a challenge when the software cycle and your hardware cycle are not kept in cohesion, creating even more problems. A strategic approach helps organisations avoid these pitfalls, or, if they’ve already fallen, helps them to extricate themselves with the minimum possible consequences.

Research from Spiceworks shows that 52% of laptops are replaced or decommissioned within 4 years or less, with a further 40% in under 6 years. Experience shows us that the failure rate and under-performance in end-user devices in particular, increases significantly after 3 years. Does your organisation have a strategic plan for its ageing technology?

Freshservice’s “Common IT Operations Challenges and how to solve them” looks at some of the biggest challenges facing IT departments today, including difficulties with legacy systems, managing resources and too much data.

Main challenge #1 Knowing where investment should be made

Majestic CEO Tal Evans discusses challenges with knowing where investment should be made

Main challenge 1Bill Gate’s quote emphasises the point that information technology and business strategy are connected in such a complex manner that they are no longer mutually exclusive.

The main challenges that organisations have in dealing with IT and operations predominantly relate to the point of convergence between the two.

The challenge isn’t in the actual delivery of the technology such as putting a computer on a desk or installing a new server; it’s about understanding where investments should be made in order to achieve the best possible outcomes. It’s important to assess the position and process of an organisation in order to make the right investment in the right areas.

We find that organisations, particularly small and medium organisations, that don’t have a very large technology department and technology officers tend to be quite reactive to their own internal needs. Without being armed with that technical knowledge they often make investments in the wrong areas or at the wrong time, and it ends up costing them.

Research from Flexera shows that 86% of employees in 2021 believe the digital transformation pace will increase. Will your company be able to keep up?

Managed Healthcare Executive’s ‘5 Questions CEOs Should Ask Before Outsourcing IT’ urges the importance of choosing an outsourcing partner that understands the organisation’s goals and future strategy.

The focus in regard to keeping up with technology improvements and updates

Majestic CEO Tal Evans discusses what organisations should focus on when it comes to keeping up with technology

Brad Strock’s quote emphasises the importance of an organisation’s IT strategy being closely linked to its Business Strategy. They can no longer be considered to be independent of each other.

Many organisations make the mistake of assuming that keeping up with technology immediately means going out and investing in the newest / most powerful hardware. They’re wrong. Blindly investing in the latest and greatest technology is never the best solution. The goal of any organisation should be to first thoroughly assess and understand where their funds can be best utilised.

When we work through this process with a client, our starting point is to ask:
–      What’s more important?
–      What do we want to do first?
–      Which choice is going to provide the biggest possible benefit?

From there, a determination can be made on the most suitable course of action. Sometimes those actions are very simple ones, involving minimal investments in automation that achieve a very significant outcome for an organisation.

Research from Flexera shows that IT outsourcing experienced an across the board increase in 2021 to date, with automation showing a 57% increase. What could the introduction of strategic automation do for your organisation?

CIO Australia’s ‘Anatomy of a strategic plan in the era of digital disruption’ emphasises how critically important it is that organisations have a robust, yet flexible strategic plan for their IT infrastructure.

Challenges of keeping pace with the change of IT

Majestic CEO Tal Evans discusses the various factors that contribute to an organisation’s ability to keep up with the pace of technology advancements.

Peter Drucker’s quote recommends that organisations focus their operations on their field of expertise and outsource the remainder. The benefits of strategic outsourcing are then realised in terms of the quality of outcomes and the flow on effect that additional quality brings, including increased profit and better retention of both staff and clients.

There are many factors that contribute to how well organisations keep pace with the level of change in IT. What we see in the Healthcare and NFP sectors is that their ability to do so varies. It varies with the organisation’s appetite for investing in technology, with their appetite for risk and with the expectations the board has for its executives.

What we see most often is that smaller to medium healthcare providers and NFPs struggle to keep pace. Many assume that struggle is a primarily financially focused one, but that’s not the core problem. The core problem lies with the fact that a healthcare or NFP’s organisation’s core knowledge base is not usually technology focused.

These sectors’ main focus is using information to deliver health services, care services, and/or some kind of social service. They have a lack of understanding around what’s available and what’s possible in the technology space. Educating our clients around what is possible is a big part of what we do.

Research from Deloitte shows 57% of companies claim that outsourcing enables them to focus on core business functions.
Does your organisation have the ability to focus on what’s most important?

CIO’s ‘What is outsourcing? Definitions, Best Practices, Challenges and Advice’ discusses how outsourcing can help organisations excel. This includes enabling organisations to focus on managing core competencies and make targeted, more effective decisions by introducing new strategies to their internal services.

The Pros and Cons of outsourcing IT support – part 2

Majestic CEO Tal Evans continues his discussion on the pros and cons of organisations outsourcing their IT support.

External service providers have access to a broad range of expertise that is readily available to users as needed. This additional flexibility often provides an advantage over an internal-only IT department.

The main advantage of working with an outsourced service provider is that they have far greater knowledge and experience than what most small and medium healthcare or NFP organisations can provide for themselves. Whatever your goal is, whether it’s growth, delivering better services, or something else, you’re far more likely to be able to achieve it with a partner than trying to do everything on your own.

A comprehensive external provider can also advise your organisation on how to drive its investment in technology in the right direction. Applying a strategic approach enables you to get the most out of your investment and the obtain the best possible outcomes.

An organisation also doesn’t require a complete range of IT skills at all times, but when you do need them, it’s economically viable to be able to partner with an external provider. Your provider is able to acquire team members with specialist skillsets as their working efforts are distributed across a number of partners. Your organisation benefits from their economy of scale.

There is, however, a potential downside to bringing in an external provider that’s not living and breathing what it is that you do inside your organisation. There is the potential for increased cost. It can also cause a significant initial investment in time to educate that partner on your organisation and to gain the required level of familiarity or confidence to be able to really work alongside with your chosen provider to deliver the best results.

Both of these potential downsides, if experienced at all, do level off and actually becomes more financially viable over time. In most cases, within a year a well strategised, well implemented service provider will reach the point that it becomes less costly than providing the same service internally. And in the meantime, your organisation is receiving the benefits of that partnership.

Research from Deloitte shows that more than 50% of Australian businesses are outsourcing some, or all, of their IT operations. Has your organisation considered the benefits of strategic outsourcing?

This article from the team at William Buck turns a spotlight onto what is increasingly becoming known as ‘onshore outsourcing’

Whereas Australia’s news media has traditionally spotlighted the negative impact of outsourcing offshore, there is an increasing trend of Australian companies instead turning to domestic suppliers to leverage the additional expertise, skills and experience that they don’t have in-house.

The Pros and Cons of outsourcing IT support

Role of IT Within an organisation

Majestic CEO Tal Evans discusses the pros and cons of an organisation having an internal IT support team.

Small and medium healthcare providers, whether they are for profit or NFP, reach a point in their growth and development as an organisation where they realise that a small, internal IT team is perhaps not delivering the outcomes that they desire. And so, they explore their options. When they do so, they’ll typically engage a managed services provider like Majestic to meet their IT requirements.

There are many operational advantages to that decision, but one disadvantage is that they are required to spend time onboarding that external supplier, making them familiar with the organisation’s requirements.

That’s why it’s so important to partner with an organisation that already has a significant amount of expertise in your organisation’s industry. The advantage of working with an external IT services provider is that they can sustain a larger investment in the knowledge required to support various technologies than a Health Care Organisation typically can.


Their exposure to multiple organisations in the same, or similar industries also provides a knowledge resource that they can extrapolate to create strategies for your organisation. By utilising the skills of a large number of people, the collective together bring about an outcome for an organisation that arguably is far better than the organisation could deliver for itself.

Azim Premji’s quote highlights the importance of selecting a managed services provider who not only serves your immediate needs, but also your strategic ones.

Raconteur’s article The Digital Evolution of Outsourcing advances the concept that the term ‘Outsourcing’ may have outgrown itself.
Over time, outsourcing has grown to be second nature to most organisations, evolving from being a replacement of in-house services to being a strategic source of specialists in design, IT and business process management (BPM) that help streamline and grow their businesses.

Social Media Traps!

How People think they get hacked?
HOW PEOPLE THINK THEY GET HACKED

How People think they get hacked?

Social media sites can be enjoyable, entertaining, as well as a way of sharing events and special memories with friends.

BUT… they are also full of traps…

Be careful of memes, games, quizzes etc, which ask you to provide personal information, as the very information you share can then be used to steal your identity.

HOW THEY REALLY GET HACKED…

These posts and games underhandedly ask for the same kind of information you’d typically give your bank for verification if you call to make an enquiry. Now of course, not all the information is asked in the same post or game, but rather collected over time so that most unsuspecting people won’t even notice it.

Be alert, be safe!

The Pros and Cons of an organisation having their own Internal staff

Majestic CEO Tal Evans highlights the pros and cons of an Organisation having their own internal IT team.

An organisation with its own internal IT staff has a reduced pool of knowledge with which to trade, borrow and acquire ideas from. Having a managed services provider like Majestic on the team deepens that pool considerably.

Organisations who haven’t experienced various modes of technology delivery will often have an internal IT team. It’s the common starting point for most businesses and it does have some advantages – the main one being a perceived lower cost of delivering a service.

An internal IT team gives you permanent access to salaried staff that are accessible to you all day. They deliver the required outcomes, they keep everything running, they do preventative maintenance, they know how the organisation works and behaves and they build relationships within the organisation.

On the negative side, however, is that those people tend not to have the skills, or resources required to deliver a strategic plan or outcome for their organisation’s IT management. They don’t know how to facilitate conversations around driving an investment in technology and how to create and execute a plan that has an emphasis on the organization’s maturity, the goals of the organisation, where it wants to head to and how to drive those objectives forward.

As a result, we often see organisations making poor technology investments.

Research from IBISWorld shows revenue in the business process outsourcing (BPO) industry is predicted to grow year on year over the next 5 years. Does your organisation use outsourcing a part of its ongoing strategy?

Forbes’ article The Pros and Cons of Outsourcing discusses the key aspects organisations should consider when making a decision on whether to have an internal, external or blended team.

The pros include the access to a larger talent pool that we discussed earlier this week, the typically lower labour cost.The cons cited a lack of control, communication issues, problems with quality and impact on company culture. Although these are risks that need to be addressed, Majestic has many years of experience in doing so, using systems and processes that mitigate such risks.

The Challenges with IT departments in small to medium Organisations

Role of IT Within an organisation

Majestic CEO Tal Evans discusses the challenges faced by small to medium organisations, as they attempt to balance the diverse needs their IT team must cater to, with the resources available.

The ABS estimated that over one million Australians changed employers or the business they ran in the year leading up to Feb 2020. That represents 8% of the workforce. The IT industry came in slightly below the average, with 7.1% but that’s still a very significant figure.
What (if any) measures does your organisation take to try and stay below the average?

Given the pace and breadth of innovation, IT skills gaps are now an inevitability in internal departments within mid-sized organisations.
Regardless of how well intentioned the existing staff members are, expecting them to have the full range of required skills is no longer operationally realistic.

“Almost 50% of medium sized businesses reported a growing skills gap within their IT departments.”

Small and medium healthcare organisations with internal IT are faced with the constant challenge of a lack of IT skill.

There are over 200 different types of IT skills that an organisation might need to have from a technology perspective in order to deliver the full range of required services to the organisation.

Not only is it not realistic to expect that any small IT team could encompass that full body of knowledge, it’s also the case that not all of them are required all of the time.

Internal teams are, out of operational necessity, normally comprised of generalists. They don’t have highly specialised skills in certain areas and consequently, they aren’t able to meet the full range of their organisation’s technology requirements.

Absence due to leave, illness or turnover due to a team member leaving the organisation is also a constant operational risk in small internal departments. Not only can it leave a small department dangerously under-resourced, when team members leave it often creates what’s commonly referred to as ‘knowledge bleed’ out of the organisation as the information that ‘only they know’ goes out the door with them.

Forbes’ article ’12 Tech Leaders On The Biggest Challenges Facing Their Industry’ elaborates on the numerous demands faced by small and medium business IT departments, including the skills gap, rapid evolution and high turnover we’ve discussed.